Winning Communication Skills for Telephone, Conference Calls

This Winning Communication Skills for Telephone, Conference Calls course includes a whole host of practical tips and advice, helping you to develop your Winning Communication Skills for Telephone, Conference Calls skills to become the telesales agent or relevant profession you can be.

Packed with videos, PDFs and exercises, it'll equip you with what it takes to be a successful career as a call centre agent in today’s business landscape, covering a broad range of topics, from what to do to look and sound great on Skype phone calls to planning a successful phone environment.

• Winning Communication Skills for Telephone, Conference Calls 1:22:25

  • 1: 1.0 Promo Winning Communication Skills for Telephone, Conference Calls 01:17
  • 2: 1.1 Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls 01:44
  • 3: 1.2 Never Confuse Personal Phone Use with Business Telephone Use Again 02:19
  • 4: 1.3 Why Your Phone is the Best Secret Business App Ever 02:22
  • 5: 1.4 Planning Your Successful Phone Environment 07:51
  • 6: 1.5 Final Preparation for Your Successful Phone Meetings 01:59
  • 7: 1.6 Making Sure Your Phone Passes Your Friend Test 03:18
  • 8: 1.7 Planning for Winning Conference Calls 03:59
  • 9: 1.8 Look Prime Time Ready for Your Video Calls 07:24
  • 10: 1.9 Placing Phone Calls Like the Consummate Professional 02:34
  • 11: 1.10 Always Knowing the Best Time to Call Clients and Prospects 00:32
  • 12: 1.11 Now You will Never Wake Up a Client in the Middle of the Night 02:33
  • 13: 1.12 Answering the Phone so Everybody Knows You are Ready for Business 02:02
  • 14: 1.13 No Such Thing As Answering The Phone Too Quickly These Days 01:01
  • 15: 1.14 Your Clients Will Never Think You are Screaming At Them Again 02:24
  • 16: 1.15 Knowing How to Sound Your Very Best - Every Time 05:27
  • 17: 1.16 The Right Way to Put Someone On Hold 00:51
  • 18: 1.17 Making Sure They Only Hear the Magic of Your Voice 01:45
  • 19: 1.18 Being a Professional to Every Generation, Regardless of Your Own Preference 05:59
  • 20: 1.19 Voicemail That Soothes, Not Angers 10:06
  • 21: 1.20 Best Voicemail Messages for Success 03:40
  • 22: 1.21 Take 1, Take 2, Take 3 Until You Get It Right 02:04
  • 23: 1.22 Never Be Busy for Clients and Bosses Again 01:01
  • 24: 1.23 Making Your Phone Disappear At the Perfect Moments 05:08
  • 25: 1.24 TitforTat and Text for Text 01:12
  • 26: 1.25 Better Than the Best Hollywood Goodbyes 00:54
  • 27: 1.26 Conclusion - You Are Now a Master of the Telephone for Every Business Situa 00:59

With expert guidance and a combination of videos, PDFs, and worksheets, this course will enable you to develop your communication skills, become a call centre agent and unlock your full potential.

This Winning Communication Skills for Telephone, Conference Calls course covers:

1. Planning successful phone environment: What you need to know
2. Planning for winning conference calls: Tailoring your approach to maximise impact
3. Mastering teleconference.

You’ll also be able to access a number of exclusive bonus resources to help you along your Winning Communication Skills for Telephone, Conference Calls journey, including:

• Best voicemail messages for success
• Final preparation for successful phone meetings
• Telephone tactics

Top reasons to Study Online at Frontier Education

• Tailor made: Course adapted to market needs and interests

• Flexible programs: study and work at your own pace on easy-to-use web platforms

• Online education: progressive teaching methods with video or easy to understand medium
• Multicultural: connect with classmates from all corners of the globe

Curriculum for Winning Communication Skills for Telephone, Conference Calls course:

• INTRODUCTION

• Winning Communication Skills for Telephone & Conference Calls - Overview

• Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls

• PREPARATION AND PLANNING

• Never Confuse Personal Phone Use with Business Telephone Use Again

• Why Your Phone is the Best Secret Business App Ever

• Planning Your Successful Phone Environment

• Final Preparation for Your Successful Phone Meetings

• Making Sure Your Phone Passes Your Friend Test

• Planning for Winning Conference Calls

• Look Prime Time Ready for Your Video Calls

• Placing Phone Calls Like the Consummate Professional

• Always Knowing the Best Time to Call Clients and Prospects

• Now You will Never Wake Up a Client in the Middle of the Night

• Answering the Phone so Everybody Knows You are Ready for Business

• No Such Thing As Answering The Phone Too Quickly These Days

• Your Clients Will Never Think You are Screaming At Them Again

• TELEPHONE TACTICS

• Knowing How to Sound Your Very Best - Every Time

• The Right Way to Put Someone On Hold

• Making Sure They Only Hear the Magic of Your Voice

• Being a Professional to Every Generation, Regardless of Your Own Preferences

• Voicemail That Soothes, Not Angers

• Best Voicemail Messages for Success

• Take 1, Take 2, Take 3 Until You Get It Right

• Never Be Busy for Clients and Bosses Again

• Making Your Phone Disappear At the Perfect Moments

• Better Than the Best Hollywood Goodbyes

• CONCLUSION

• Conclusion - You Are Now a Master of the Telephone for Every Business Situation

This Winning Communication Skills for Telephone, Conference Calls is ideal for people looking to progress their career into a telesales agent, for those who want to become call centre agents, as well as looking to further develop their skills and knowledge.

No prior knowledge or experience is required to enrol in this course.

Winning Communication Skills for Telephone, Conference Calls career path exciting as it opens the doors to many professions such as

• Telesales agent
• Call centre agent

Currently there are no Q&As for this course. Be the first to ask a question.

Reed courses certificate of completion

Digital certificate - Included